Policies

Privacy Policy

Effective date: April 2026

HGX Media ("we", "us", or "our") operates the website hgxmedia.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or interact with our services.

1. Information We Collect

Information you provide directly:

• Name, email address, and phone number when you fill out our contact form, chat widget, or book a discovery call
• Any additional details you share during conversations via WhatsApp or our on-site chat

Information collected automatically:

• Device information (browser type, operating system, screen resolution)
• Usage data (pages visited, time spent, referral source, click patterns)
• IP address and approximate geographic location
• Cookies and similar tracking technologies (see Section 3)

2. How We Use Your Information

• To respond to your inquiries and provide the services you request
• To schedule and manage discovery calls via our booking platform
• To improve our website, content, and user experience based on usage analytics
• To communicate updates about our services, only if you have opted in
• To detect and prevent fraudulent or unauthorized activity

3. Cookies and Tracking

We use the following tracking technologies:

• Google Analytics (GA4) — collects anonymized usage and traffic data to help us understand how visitors interact with our website. Google may use this data in accordance with their own privacy policy.
• Meta Pixel (Facebook) — tracks page views and interactions to measure the effectiveness of our advertising and improve ad targeting. Data is processed by Meta in accordance with their data policy.
• Essential cookies — required for basic website functionality such as remembering your chat conversation state.

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.

4. Third-Party Services

We use the following third-party services that may collect or process your data:

• Google Analytics (analytics) — Google Privacy Policy
• Meta / Facebook (advertising pixel) — Meta Privacy Policy
• TidyCal (appointment scheduling) — used when you book a discovery call
• WhatsApp (messaging) — conversations initiated via our WhatsApp link are governed by WhatsApp's terms
• Google Fonts — fonts are loaded from Google's servers; no personal data is collected beyond standard server logs

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Contact form submissions and chat inquiries are retained for up to 24 months unless you request earlier deletion.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at harsh@hgxmedia.com.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

8. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

Terms of Use

Effective date: April 2026

By accessing and using the website hgxmedia.com, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, please do not use the website.

1. About HGX Media

HGX Media is a digital services agency providing web design, web development, landing page creation, online store setup, branding, ad creative production, AI training, and strategic consulting. These Terms govern your use of our website, not the delivery of client services, which are covered by separate project agreements.

2. Intellectual Property

All content on this website — including but not limited to text, graphics, logos, images, videos, code, and design elements — is the property of HGX Media or its content creators and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent. Ownership of work produced for clients is defined in individual project contracts.

3. Acceptable Use

When using this website, you agree not to:

• Use automated tools to scrape, crawl, or extract data from the website
• Attempt to gain unauthorized access to any part of the website or its systems
• Transmit any malicious code, viruses, or harmful material
• Use the website for any unlawful purpose
• Impersonate any person or entity, or misrepresent your affiliation
• Interfere with or disrupt the website's functionality or servers

4. Third-Party Links

Our website may contain links to third-party websites or services (including but not limited to scheduling platforms, social media profiles, and external tools). These links are provided for convenience only. We do not endorse, control, or assume responsibility for the content, privacy policies, or practices of any third-party websites.

5. Disclaimer of Warranties

This website and its content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.

6. Limitation of Liability

To the fullest extent permitted by law, HGX Media and its founder, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, this website. This includes but is not limited to loss of profits, data, or business opportunities.

7. Indemnification

You agree to indemnify and hold harmless HGX Media from any claims, losses, liabilities, damages, costs, or expenses (including legal fees) arising from your violation of these Terms or your use of the website.

8. Governing Law

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Hisar, Haryana, India.

9. Changes to These Terms

We reserve the right to modify these Terms at any time. Updated terms will be posted on this page with a revised effective date. Continued use of the website after changes constitutes your acceptance of the updated terms.

Refund Policy

Effective date: April 2026

HGX Media is a service-based digital agency. We do not sell physical products through this website. This Refund Policy outlines our approach to refunds for the services we offer.

1. Discovery Calls

Our discovery and consultation calls are offered free of charge. No payment is collected and therefore no refund is applicable for these sessions.

2. Project-Based Services

Refund terms for project-based services (web design, development, branding, ad creatives, store setup, etc.) are defined in the individual service agreement or contract signed before work begins. Each project agreement specifies:

• Payment milestones and schedule
• Scope of work and deliverables
• Revision policy
• Cancellation and refund terms specific to that project

In general, payments made for work already completed or in progress are non-refundable. Advance payments for unstarted milestones may be refunded at our discretion, subject to the terms of your project agreement.

3. Consulting and Training Services

Consulting sessions and AI training engagements are billed per session or per engagement as agreed. Cancellations made at least 24 hours in advance may be rescheduled at no additional cost. No-shows or cancellations made less than 24 hours before the scheduled session are non-refundable.

4. Disputes

If you have a concern about a payment or wish to discuss a refund, please contact us directly before initiating any dispute with your payment provider. We are committed to resolving issues fairly and promptly.